There has been a ton of interest and excitement about Membership status and the methods by which we will be calculating status – Caps and Years. With lots of interest also comes lots of questions! Here is what’s happening currently and will be happening in the future regarding Caps:
Counting Past Caps
Naturally, many Members have attended lots of matches. This is terrific and exactly what the Membership program rewards. All Members who were active at the Star Level or higher when the Supporters Club ended (on Jan. 24, 2016) are eligible to count past Caps.
Linking Members to their past Caps is challenging. Tickets for National Team matches have been sold from a great variety of sources because each venue has its own ticketing provider. While we have access to this data, it is in many different formats. Our team has been working with the data to standardize it and link it to Members. This brings its own challenge. The best method to link Members to ticket purchases is by email address. Obviously this isn’t a perfect solution. Long story short, we know there are some holes in our data.
What we want is count all your Caps! In a few weeks we will be sending you information on the Caps we have in our system. We’ll let you know not only the total number of matches, but the specific matches we have on record. If you have been to matches we don’t have on record, all you need to do is let us know and provide some proof.
That proof can take many forms - ticket receipts, email confirmations, even photos of you at the game! We want you to get the credit you deserve. We’ll let you know the exact process to claim Caps when we send you what we have in our records.
For U.S. Soccer Members who are also part of the American Outlaws, we will not have record of your attendance for most past matches, but absolutely will count matches attended with tickets purchased from AO. Receipts, email confirmations, or videos of you standing and singing will all be welcome forms of proof of attendance.
Counting Future Caps
Soon we will be introducing you to the U.S. Soccer Account Manager. It is a Ticketmaster powered site that will provide you access to purchase and manage your tickets. All tickets purchased through the Account Manager will be counted for Caps.
If you purchase tickets for yourself and friends who are Members, all you’ll need to do is transfer them the tickets via Account Manager. It’s a simple process that only requires their email address. Tickets purchased outside of the Account Manager will not be counted for Caps, unless the Account Manager is unavailable for that match.
We have worked with the American Outlaws leadership to ensure that all future tickets purchased from AO will count towards Caps as well.